Refund Policy
At Core Edge Knives, we take pride in the craftsmanship and quality of our products. Your satisfaction is important to us, and we strive to ensure that every customer has a great experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns and Refunds
• Timeframe: You may return your item within 30 days of the purchase date for a refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Exclusions: Customized or engraved products are non-refundable unless they are defective or damaged.
Non-Returnable Items
• Customized or personalized knives
How to Request a Return or Refund
- Contact Us: Please email us at [email protected] with your order number, proof of purchase, and reason for the return.
- Approval: Once your return is approved, you will receive instructions for shipping the product back to us.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Refund Process
• Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
• You will receive a confirmation email once your refund has been issued.
Exchange Policy
If you would like to exchange your item, please follow the same steps as a return. Once the original item is received and inspected, we will ship the replacement to you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We may request photos of the damage to assess the issue and expedite the resolution process.
Contact Us
For questions or concerns regarding our refund policy, please reach out to us at:
Email: [email protected]
Phone: (870)316-4189